PRIVACY POLICY

KOOLADE ("we," "us," or "our") is committed to protecting your privacy. This policy (the “Privacy Policy”) explains how we collect, use, and safeguard your information when you visit koolade.shop.

Effective Date: April 1, 2026

1. Information We Collect

We collect information that you provide directly to us in accordance with applicable law, including:

  • Name and shipping/billing address

  • Email address

  • Phone number (if provided)

  • Order details and purchase history


Payment information (credit/debit card details) is collected and processed directly by Stripe, our third-party payment processor. KOOLADE does not store, access, or retain your full card number or payment credentials.

We may also automatically collect certain technical data to improve your experience when you visit our Site, such as your IP address, browser type, device type, pages viewed, and referring URLs. This data is collected through cookies and similar tracking technologies in accordance with applicable law.

2. How We Use Your Information

We use the information you provide to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Respond to your questions or customer service requests

  • Send promotional emails or updates (in accordance with applicable law and opt-in requirements)

  • Improve our website, products, and overall experience

  • Comply with applicable laws and prevent fraud

3. Email Communications

If you provide your email address at checkout or sign up for our mailing list, we may send you marketing emails about new drops, promotions, and brand updates. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email we send. Transactional emails (like order confirmations) are not subject to opt-out.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist in operating our Site and fulfilling orders, including:

  • Stripe (payment processing)

  • Squarespace (website platform and e-commerce)

  • Shipping carriers (to deliver your order)

  • Email marketing platforms (e.g., Mailchimp, if applicable)


These providers have separate terms to keep your information confidential and use it only for the purposes we've specified.

We may also disclose your information if required by law, court order, or to protect the rights, property, or safety of KOOLADE, our customers, or others.

5. Cookies & Tracking

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Site.

We may use analytics tools (such as Google Analytics or Squarespace Analytics) to understand how visitors interact with our Site. These tools may collect anonymized data about your usage patterns.

6. Data Security

We take reasonable steps to protect your personal information against unauthorized access, loss, or misuse. Our Site uses HTTPS encryption, and payment data is handled through Stripe's PCI-DSS compliant infrastructure. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, and reporting requirements. You may request deletion of your data at any time by contacting us (see Section 10).

8. Children's Privacy

Our Site is not directed to children under the age of 13. We do not collect nor process personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us for prompt deletion.

9. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect about you

  • Request deletion of your personal information

  • Opt out of the sale of your personal information (we do not sell personal data)


To exercise these rights, please contact us using the information in Section 10.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please email us at order@koolade.shop or visit koolade.shop/connect. We will respond within a reasonable timeframe.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.